FAQ regarding Therapist Websites and Services

Here are some of the important questions you might ask. If you can't find the answer you are looking for, please feel free to contact us and we will be very happy to assist you.

1. Do I own my domain/ website name?

We request that you register any domains in a seperate domain only hosting account in your name. This means your website "name" is under your control.

Generally .co.uk website names are valid for 1 year. The cost of renewing would be approximately £15-00. A .com domain would cost around £20 p/a.

2. Do I sign a long-term contract?

Our minimum contract period is 12 months from date of deposit. Cancellation is possible after the first 12-month period, which will incur a cancellation fee of 3 months’ hosting fees.

3. Why do you take a deposit?

When we agree to build a website for you, we immediately commence groundwork on your site. We also allocate design time and work schedules to ensure we are always on hand to deal with your queries promptly. The deposit is non-refundable.

4. When is the final payment made?

Final payment is due 4 weeks after the initial sign up or on completion of the website, whichever comes first.

5. What does the monthly hosting cover?

We monitor and maintain all our websites, this includes security checks and software upgrades. We also ensure the servers are running at optimal levels to ensure your site is not interrupted by technical glitches. The cost also covers the cost of keeping your website files safe and providing email services. 

We also provide email and phone support whenever you need us or have any questions. This is subject to reasonable usage, basic premise being we will respect your time and know you will respect ours.

Hosting fees are payable via direct debit by the 15th of each month, you will receive detailed instructions on this via email.

6. What are the steps involved in setting up a website?

Generally we would have a phone chat to get to know each other and for us to gain an initial understanding of your needs. This is followed up by an email quotation which is based on your specific requirements.

On acceptance of our offer, we will issue an invoice for the deposit which may be paid by debit or credit card (through Paypal) or BACS transfer.

On receipt of the deposit, we will produce a number of design drafts for your consideration.

Once a design concept is agreed on, we will build the site framework and commence content insertion. This can be done by sending us the content in text format or we can also arrange access to the site so you can upload content yourself whilst the website is being built.

After final checks and tests your site will be launched.

At every stage we will supply you with guidance and support to create a website that really works for you!

7. Are there any other charges?

From time to time you may require new functionality or enhancements to your website which involve technical expertise and time. This may be adding new sections, team profiles, or any other substantive changes. Our hourly rate starts from £45.

If you have any other questions, please contact Mark on 07714 398 776 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

For general information about websites and how search engines work please visit our Website Resources for Therapists section.

8. Can I cancel my website?

Cancellation is possible after the first 12-month period, which will incur a cancellation fee of 3 months’ hosting fees.

10. Do you provide content?

No, the content you supply to us is yours and it is assumed that all rights to that content are owned by you. This means that material sourced from other websites or sources should be done with permission and acknowledgment. This remains the responsibility of the site owner to ensure your content does not infringe any intellectual property rights.